Refund policy

  • Due to sanitary reasons, ALL WIG AND HAIR SALES ARE FINAL. 
  • Exchanges and returns are not accepted. WIGS ARE NON-REFUNDABLE. If their is a mistake on our behalf, we will happily accept the hair back in it's original state in return for your correct order within 3 days of receiving. We have the right to decline items if they have been tampered with or sent back past the 3 day period. Please note custom orders may vary slighty from pictures shown.
  • WigsByCinnamon is not responsible for any improperly fitted wigs. Before purchasing wigs, please be sure to properly measure your head. For the most accurate results, you will need to have a flat foundation. If the wrong head circumference is entered, you will be responsible for any reconstruction and shipping fees (if needed). Below is a guide that you can follow.
  • Order cancellations/changes must be made within 24 hours of purchase. If you must cancel your order, there will be a $25 restocking /cancellation fee.